Privacy Policy

Privacy Policy for Thrive4Life

Website: https://thrive4lives.com

At Thrive4Life Charlotte Weight Loss Clinic (“we,” “us,” or “our”), your privacy and data security are foundational to how we operate. This Privacy Policy explains what information we collect, how it is used, your rights, and how we protect your data when you visit our website and interact with us online or via SMS.

1. Information We Collect

a. Personal Information You Provide

We collect personal information when you voluntarily submit it to us, including:

  • Name

  • Email address

  • Phone number

  • Date of birth (if applicable)

  • Health goals or intake information

  • SMS consent details (number, timestamp, IP address)

This information may be collected via forms on our website (e.g., contact forms, SMS opt-ins, appointment requests).

b. Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and operating system

  • Pages visited and time spent on the site

  • Referrer URLs

  • Device type

This data is used in aggregate to help us improve the user experience and maintain site performance.

c. Cookies & Tracking

We use cookies and similar tracking technologies to:

  • Analyze site traffic

  • Understand user behavior

  • Optimize marketing effectiveness

You can disable cookies through your browser settings, but this may affect functionality.

2. How We Use Your Information

We use your information to:

  • Schedule and manage clinical appointments.

  • Send appointment reminders and care follow-up messages.

  • Communicate important office-related information.

  • Improve our services and website functionality.

  • SMS Marketing: With your explicit consent, we may send recurring automated messages regarding new services, health tips, and promotional offers.

3. SMS Communication & Opt-In Details

By providing your mobile phone number through our website forms, you consent to receive SMS messages from us.

  • Message Frequency: Varies based on care needs and subscription status (typically 5–10 messages per month).

  • Opt-Out: You may opt out at any time by replying STOP. You will receive a one-time confirmation message after opting out.

  • Help: Reply HELP for assistance or contact us at 704-828-5878.

  • Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Data

We may share your personal data with:

  • Service providers who assist with SMS delivery, web hosting, analytics, or appointment systems

  • Legal authorities if required by law or to protect our rights

  • Affiliates or partners, only with your consent

We do not share your mobile number or SMS consent data with third parties for marketing without explicit consent.

5. Cookies & Tracking Practices

We use:

  • First-party cookies for session management

  • Third-party analytics (e.g., Google Analytics)

  • Tracking pixels for performance measurement

These help us understand and improve how you interact with our site.

6. Data Security & Handling

We implement reasonable physical, administrative, and technical safeguards to protect your information, including encryption and access controls. However, no online system is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Correct inaccuracies in your data

  • Request deletion of your personal information

  • Withdraw consent for SMS marketing

  • Ask for a record of how your data is used

To exercise these rights, contact us at:
Email: contact@thrive4lives.com
Phone: 704-828-5878

8. Mobile Information Sharing Statement

Mobile information will not be shared or sold to third parties for marketing purposes. We may share limited data with trusted service providers (such as SMS delivery platforms) solely for the purpose of delivering our communications. We maintain records of your opt-in consent in accordance with legal and carrier requirements.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined above or as required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Major changes will be posted here with an updated effective date.

11. Contact Information

Thrive4Life Charlotte Weight Loss Clinic
125 Floyd Smith Office Park Dr,
Charlotte, NC 28262
Phone: 704-828-5878
Email: contact@thrive4lives.com